Refund in the amount of 881.16 including finance charges. What would you like the company to do to fix the problem? (optional) I never want to deal with Victoria’s Secret again. Upon receiving an accurate statement, I will pay my account off in it’s entirety and close my account. ![]() I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement from Comenity Bank. Victoria’s Secret Online is unwilling to help resolve this issue by replacing the merchandise or issuing a refund. For information on phone payments, you can call 1-80 (Victorias Secret Credit Card) or 1-85 (Victorias Secret Mastercard® Credit Card) (TDD/TTY: 1-80). Also the Fair Credit Billing Act protects against this. You can also mail a payment to the address listed on the back of your credit card or on your billing statement. There are federal laws in place to protect us consumers. I’ve left her several messages since October, it’s been almost 3 months and I have not received a call back as of yet. I have recorded conversations with customer service agents, supervisors, and even Comenity Bank, all unwilling to correct the problem. ![]() I have been having a very difficult time getting a refund from Victoria’s. I reviewed camera footage from 10/14 from 8pm- 9pm and there was no delivery truck near my home and no package left at my front door. I inquired about this issue in October, spoke with customer care and was told order number: C100718804 order date: 10/10/19 was delivered 10/14/19 at 8:19 pm and the package was left at the door. The amount is inaccurate because I never received the merchandise I ordered from Victoria’s Secret online. I am writing to dispute a billing error in the amount of $ 881.16 on my account. Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
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